This Privacy Policy describes how Glued Tomatoes Pvt. Ltd. (operating as STAREK, "We," "Us," or "Our") collects, uses, and discloses your Personal Information and handles your Operational Data in connection with the STAREK website, App, and Services.
1. DATA CONTROLLER AND CONTACT INFORMATION
- Company Name: Glued Tomatoes Pvt. Ltd.
- Address: UGF 128, Sushant Vyapar Kendra, Sushant Lok - 1, Gurugram, Haryana 122002, India
- Contact Email for Privacy Matters: touch@starek.in
2. THE TWO TYPES OF DATA WE HANDLE
We handle two distinct categories of data:
| Data Type |
Description |
Governing Document |
| A. Personal Information |
Data collected about the individual users, such as account holders or employees of the Customer. |
This Privacy Policy |
| B. Operational Data |
The manufacturing telemetry, production reports, and sensor readings collected by the STAREK Devices. |
The Terms and Conditions (T&C) and the separate Service Agreement with the Customer. |
3. COLLECTION OF PERSONAL INFORMATION (USER DATA)
We collect Personal Information when you register for an account, use our App, contact us, or subscribe to our newsletter.
Data Collected:
- Contact Data: Name, Email address, Phone number, Company Name, Job Title.
- Account Credentials: User IDs and encrypted Passwords.
- Usage Data: IP address, browser type, pages visited on our website/App, time spent, device identifiers.
Purpose of Collection:
- To provide and maintain the Services and technical support.
- To process payments and billing.
- To communicate with you regarding Service updates or security alerts.
- For internal analytics and to improve our Services.
4. HANDLING OF OPERATIONAL DATA (CUSTOMER DATA)
The Customer Data (production data) is considered confidential business information and is not governed by this public Privacy Policy, but rather by the contractual Terms and Conditions established with our Customer (the manufacturing company).
- Ownership: The Customer retains full ownership of their Operational Data.
- Use: We only process this data to provide the Services (analysis, reporting, storage) as explicitly instructed by the Customer.
- No Sharing/Selling: We do not sell, rent, or share Operational Data with third parties except as necessary to provide the Services (e.g., secure cloud hosting) or as required by law.
5. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We do not sell your Personal Information. We may share Personal Information only in the following situations:
- Service Providers: We may share data with third-party vendors who perform services for us (e.g., cloud hosting, email service, payment processing). They are obligated to protect your data.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred to the acquiring entity.
- Legal Requirements: When required by law, court order, or governmental regulation.
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect Personal Information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes data encryption, secure server environments, and access controls.
7. USAGE OF DATA WITH AI SERVICES
As part of our commitment to providing advanced analytics and insights, STAREK may utilize artificial intelligence (AI) and machine learning services to analyze Operational Data and enhance the functionality of our Services.
AI Service Providers and Data Protection:
- Approved Third Parties: We only share data with carefully vetted AI service providers who meet our strict security and privacy standards.
- Business Associate Agreements (BAAs): All AI service providers with whom we share data are required to enter into Business Associate Agreements (BAAs) or equivalent contractual arrangements that ensure:
- Data is processed solely for the purpose of providing analytical services to STAREK and its Customers
- Strict confidentiality and data protection measures are maintained
- Data is not used for training AI models or any purposes beyond the scope of our Services
- Compliance with applicable data protection laws and regulations
- Limited Scope: Data shared with AI services is used exclusively for analysis, pattern recognition, predictive maintenance insights, and generating actionable recommendations within the STAREK platform.
- Customer Control: Customers retain full ownership and control of their Operational Data. Any AI-powered analysis is performed in service of delivering enhanced insights to the Customer.
- Security Measures: All data transmitted to AI service providers is encrypted in transit and at rest, with access controls and audit logging in place to ensure accountability.
We remain committed to transparency regarding our use of AI technologies and will update this Privacy Policy as our practices evolve. If you have any questions about our use of AI services, please contact us at touch@starek.in.
8. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to:
- Access: Request copies of your Personal Information we hold.
- Rectification: Request correction of any inaccurate Personal Information.
- Erasure (Right to be Forgotten): Request that we delete your Personal Information, subject to certain legal limitations.
- Opt-Out of Marketing: Opt-out of any marketing communications at any time.
To exercise these rights, please contact us at touch@starek.in.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Effective Date."
10. COOKIES AND TRACKING TECHNOLOGIES
Our website and App use cookies and similar tracking technologies to track activity and hold certain information. You may instruct your browser to refuse all cookies, but some portions of our Service may not function properly as a result.